AT&T DSL Internet Reviews and Complaints All Reviews

Mskayla01's Picture Comment by Mskayla01  0

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Be aware when speaking or ordering from AT&T DSL service. My internet wasn't working and I called in and was told my router wasn't working. I responded by saying I would go to the AT&T store or Staples/Office Depot. "Oh no," he replied "we can send you one the next day and better yet we can divide the payments into 10 tax free payments." Received a bill with a $30.00 restoral fee and a $19.95 shipping fee. Neither of these fees were disclosed to me when ordering. After disputing the bill I was told the restoral fee was because I had a interruption in service, I explained to them my service was interrupted due to being told I needed a new router. Nevertheless I disputed the fees and and had them removed and upon contacting them about the fees discovered that AT&T added a tax fee for a land line service. I haven't had a land line in over 5 years. BEWARE OF HIDDEN FEES BY AT&T

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