He tried to get me to a supervisor so I could make a complaint against the others, but ended up saying no one in authority was available. He took my name and contact number saying someone would contact me, but this is the next day at noon and no one has called. I think it is egregious that a public service company can get so big that it's only concern is profit by any means; that it fails to properly train and supervise it's public contact personnel; that they are so lacking in standards and discipline that the public contact personnel feel comfortable engaging in abusive and unprofessional behaviors; that they fail to immediately follow up on customer concerns. Bottom line, ATT has lost it's corporate mind and is fast losing it's corporate edge.
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