AT&T DSL Internet Reviews and Complaints All Reviews

pawshu's Picture Comment by pawshu  0

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I went on line to pay the ATT bill. I found the amount demanded by ATT to be grossly exaggerated with charges for a replacement modem b/c to two prior modems were defective. I called customer service to dispute the charges and have them adjusted. I spent nearly three hours talking to incompotent reps. Amy tried to force me to call tech services and argue with them about adjusting my bill. I was like, uh isn't that your job. She shuffled my call back into the cue and I had to start from square one. This time I got Shenika who had no clue how to approach the problem. She disconnected me on the pretense of transferring me to a more skilled CSR. I called in again. This time I got Michael. He was on verge of resolving the issue but kept putting me on hold to go somewhere for something unstated and once againg the call was disconnected without resolution. I called again. This time I got Jack. Jack talked to me like I was his child. Jack asked me the same questions I had answered on the several previous calls. I asked Jack why he did not simply read the notes and pick up where the others had left off. Jack said, "there are no notes from today's contacts or from the modem replacement contact". Jack proceeded, after putting me on hold serveral times, to adjust the bill and quoted me an adjusted amount that still sounded inflated. When I asked Jack to itemize to amounts that made up his quote Jack hung up on me and just left me holding the phone for over 20 minutes. I called again. This time I got A.J. who resolved the issue in a courteous manner in 10 minutes or less. He tried to get me to a supervisor so I could make a complaint against the others, but ended up say

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