AT&T DSL Internet Reviews and Complaints

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AT&T DSL Internet Reviews

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  • rip-off re: internet speed



    I have been paying for high speed internet for over a year, lured into it in order to get a manageable bill. However, I learned last week--on a call responding to a whopping increase in my bill--that the modem they installed last year can't support the speed I was paying for. When I called back re: the fact that I was paying for speed the modem they installed can't support, CS rep Beth (#BH5554) and supervisor Theresa told me, after a 45 minutes conversation that they wouldn't make an adjustment for the year-long overcharge, as I should have known and called within 60 days.... More...
    (Internet - Sponsored by DIRECPATH)
    jamitche's Picture   jamitche    0 Comments   Comments
  • Internet upgrade snafu



    Had my ATT internet service repaired recently. Service tech (on 1st and 2nd outage repairs) says an upgrade from 1.5M to 3M or 6M is possible. Cable splicer (on 2nd outage repair) says yes, it can be done. Internet repair service rep says yes, it can be done. Sales originally said "within 24 hours". After 2 days, sales says "someone is working on it". Repeated calls (over 25 days) and sales still says "someone is working on it". There doesn't appear to be any other number to call or way to resolve the impasse in the sales department. More...
    (Internet - Sponsored by DIRECPATH)
  • Worst Internet Service in the Southeastern USA



    I have had AT&T as my internet service provider for years, unfortunately because this is the only provider aside from Comcast in my area. (Comcast isn't any better) Every time there is a raindrop within 100 miles the DSL goes out, or a clap of thunder, a lightning strike a leaf falling from a tree, a dog barking, a vehicle with a loud muffler, or people yelling at each other the internet goes down. It is virtually impossible to get these people to help resolve issues because they know that they are the only service provider and as far as they are concerned "just deal with... More...
    (Miscellaneous)
    askjack's Picture   askjack    0 Comments   Comments
  • Installation Problems



    1. Install changed to family room - not functional for me! All equipment is in my office - i.e., fax, medical alert. 2. Son gave me a Medical Alert kit. Doing install he left the double ended phone connection wire, and small phone attach plug -- where is the base? I need to have this connected for 911 emergency calls. 3. My neighbor complained to me why hasn't phone company done with the wires across the sidewalk - it's been over a month. 4. Sent letter, had 2nd installer come out - no results. More...
    (Repair Services)
  • trash internet



    This internet is complete trash, cuts out so there is absolutely no service at night. It gets to the point that I consider a dial-up connection to be better. Have had hour long time-periods where the internet simply doesn't work and occurs every night from about 11pm until around 6am. This is a terrible product and the company does not supply what is being paid for. I have changed companies and will never be using AT&T again. More...
    (Internet - Sponsored by DIRECPATH)
    Nonary's Picture   Nonary    1 Comments   Comments
  • online gaming



    the gaming community are all over the internet talking about at&t isp. this is the worst for online gaming, even with good ping, gaming experiences game lag, 30sec lag spikes and disconnects. the tech support does no help figuring issues in this matter, its like a subject they dont understand. my apartments are contracted with at&t so guess what? im stuck with using only them! ive tried everything, i cannot enjoy my gaming exp even with the highest speed package. fix this, own up to your name at&t, thousands of people are unhappy with your poor isp. More...
    (Internet - Sponsored by DIRECPATH)
    throatcancer8's Picture   throatcancer8    0 Comments   Comments
  • Remote Access



    The company I am referring to was a long time AT&T customer. They had a fairly high bill, but it worked for them. The company I am speaking of moved locations. So, we verified that the DSL was turned on in the new building (we actually had two DSL lines turned on for some reason or another). We also had an AT&T tech come out and activate the phone lines. There were a few bad lines, but there was enough good cable to activate all of our necessary phones and faxes. Essentially, we just moved the set up we had from one location to another. We had to order a static IP so our remote... More...
    (Internet - Sponsored by DIRECPATH)
  • AT&T



    On a fixed social security income At&t increased my bill from 14.95 a month dsl to 41.00 in one fell swoop.When I called about it the operator stated that At&t is forcing out DSL customers in favor of it's new Uverse internet and would I like to sign up for Uverse at 39.00 a month plus 30 dollars for phone plus 100 dollar fee for modem plus 100 dollar fee for installation. I said "no thank you very much."I have 3 dsl modems for them already.My bill was a manageable 36.00 a month with elder/disabled credits through lifelink/lifeline.now they want 69.00 or the current... More...
    (Internet - Sponsored by DIRECPATH)
    rb8jo's Picture   rb8jo    1 Comments   Comments
  • Slow DSL



    I started with AT&T's 3.0 Mbps plan, then upgraded to the 6.0 Extreme. The most I've ever got on a speed test was 3.2 Mbps download speed. Nearly every day I have to unplug the AT&T router, unplug my wireless network router to re-set them like AT&T's support people advise you to do. My wireless router is a Netgear 600 Mbps I purchased recently at Best Buy. I cannot watch a movie on Netflix because the DSL at night goes down to 1.2 Mbps. An AT&T repair guy came out after I called AT&T and told them I was canceling my DSL, but he said the main connection for... More...
    (Internet - Sponsored by DIRECPATH)
    LarryV50's Picture   LarryV50    1 Comments   Comments
  • WORST CUSTOMER SERVICE EVER



    I signed up for At&t internet service on Dec 5,2013 after I switched to Direct TV because my Direct TV salesman stated that AT&T internet was the only internet provider that worked properly with Direct TV. I have had at least 5 technichians out to fix internet issues, hours of phone calls to tech support and 3 modems. My first bill was 186.30, 87.30 for a modem, 49.00 instilattion and 29.95 service. I started calling customer service on 1/17/14 @ 1630 and was put on hold for 15mins to speak with a supervisor, I was disconected. I called back and was transfered to another department,... More...
    (Internet - Sponsored by DIRECPATH)
    hhobbs's Picture   hhobbs    0 Comments   Comments
  • AT&T DSL BAD INTERNET



    I try, I really do. I've been so loyal to AT&T since dial up! Each year that passes by, the internet gets more expensive and the quality just gets crappier! The techs telling me to reset the modem is the most amateur assistance/advice EVER. Who doesn't know that? It simply just doesn't help. I went from slow connections to almost NO connections. These past 2 years, my internet has been disconnecting every so OFTEN. Today, I'm pulling my last strand of hair for being loyal. My internet has been disconnecting every 2-5 minutes today. This review has been copied and... More...
    (Internet - Sponsored by DIRECPATH)
    jjoo's Picture   jjoo    0 Comments   Comments
  • ATT losing my DSL order--twice!



    I ordered increased memory on my shared wireless devices, and DSL internet service, at the end of May. I was on the phone for over an hour, had to call 4 times, got dropped once, then finally, or so I thought, got the order in. My DSL modem arrived by overnight FedEX, but i couldnt gert it to work. Dreading having to deal with them on the phone again, I put it off. It turned out they never followed through on any part of the order. I spent 1 hour 45 minutes on the phone in early November, changed everything again, got a new turn-on date for the DSL. (The person on the phone told me my... More...
    (Internet - Sponsored by DIRECPATH)
  • Billing and turning off service



    I had been a loyal customer for 3 yrs during that 3 yrs I have had several calls with AT&T billing about overcharging me almost every 3 months .Then on Sept 30th I called to have my service shut off as of the 1st of October,I got a bill for October even though my service had been requested to be shut off and they Overdrew my bank account taking out money that they were not entitled to then was then told there was no request even taken for that shut off and the service got shut off on the sixth which I was being charged for they said that day they fixed it until today when I received... More...
    (Internet - Sponsored by DIRECPATH)
    Caryn's Picture   Caryn    0 Comments   Comments
  • slow internet speed



    A Nightmare! Recently, I have noticed that instead of getting 3.0 MPS I get sometimes less then 0.5. Youtube video do not start or it takes a minute for them to start playing 44 seconds or so and buffers forever. I called to AT@T Technical support. Of course, got no help. They must access remotely yours PC. Instead, they walk you through your internet over the phone. They have put my IE 10 to default, and I lost a safety search button for my Norton 360. I had to call to Norton technical support to restore that safety search button my browser. They blame slow speed on your PC . Another... More...
    (Delivery Services)
  • AT&T and Direct TV



    I have had AT@T U-verse services in another state. I moved to Oklahoma 10 months ago and they encouraged me to use Direct TV as a substitute service for television services. They stated that I would get one bill and get a discount on my services. It has been a nightmare. I changed services to reduce my bill. I lost 140 channels and reduced my bill by one whole dollar. I am told by Direct that the lowest I can get my bill is 54.00. They state a lower price but by the time they finish adding on all of the miscellaneous charges it is 54.00 ....unless I want a more expensive service that will... More...
    (Satellite)
    adams1166's Picture   adams1166    0 Comments   Comments
  • AT&T allows account hijacking



    On multiple occasions, AT&T has changed the service for businesses I work with without permission from the business. The business's internet will go out or they will notice an increase in their bill they did not authorize. When they call-in, AT&T will say that a 3rd party marketing company made the change or they will give the name of someone who does not work for the company and who is often not known by the company. Evidentally, you can just call AT&T and give them an address and, if you get the right person, they will change the service for that address. AT&T is the... More...
    (Internet - Sponsored by DIRECPATH)
    redluck's Picture   redluck    0 Comments   Comments
  • Modem goes in and out (Red light of death)



    I'm getting sick and fed up with AT&T high speed Internet service. Modem goes in and out. You call customer service and all they tell you is use this use that try do this. It never works. they these things just get you off the phone. The whole service is joke. AT&T has change over the years. It very sad that when Internet goes in and out. I have to use my data network from my smartphone whenever I am busy on it because I use the wifi so I don't have to use my data network. AT&T saids it big company well it not it sucks. AT&T better get their act together. Over... More...
    (Internet - Sponsored by DIRECPATH)
    Rh17's Picture   Rh17    0 Comments   Comments
  • OUTSTANDING SERVICE From AT&T



    I purchased AT&T Internet service January 21, 2013. There were a couple of "bumps" at first but AT&T solved them very quickly and the service people were very polite and helpful. They showed up when they said they would, installation was quick and the internet worked well. About two weeks after, I was getting very slow speeds 2-3 Mbps when I was supposed to get 18Mbps. A call to AT&T and they made a couple of adjustments and it has been great ever since. My modem stopped working on a Saturday night. I called them and they promptly replaced it on SUNDAY - no... More...
    (Internet - Sponsored by DIRECPATH)
    archback's Picture   archback    3 Comments   Comments
  • Still Waiting



    Made the switch to ATT internet (in theory). The box arrives with a sheet that says at the top "March 18 @ 8 PM." So I try to set it up on the 19th. Nothing. I call. 10 minute wait to even get to a rep. His accent is so thick and the background noise so loud you can barely hear. Give him my account numbers -- literally reading from the sheet. "That account doesn't exist." I repeat it -- THEIR documentation. Same thing. The ATT answer? Wait a few days and see if maybe service starts. WHAT? The billing dept. definitely has my info, I'm paying for this, but you... More...
    (Internet - Sponsored by DIRECPATH)
    YorkDL's Picture   YorkDL    0 Comments   Comments
  • Customer service TERRIBLE!! and DSL is SLOW



    I have been with AT&T for about 7 years and never EVER did I hear anyone getting charged OVER for HOME internet. For the past 5 months I have been overcharged for my home internet. My bill came anywhere from $70 - $100 I also have cellphone with them dont have problems with that but the DSL side of At&T is just Terrible. When ever I called about a problem with billing or the slow speed. I have been transferred over from one person to the next 4-8 times a call. When I called to cancel my service i was transferred over about 9 times. It was a terrible experience the way they treat... More...
    (Internet - Sponsored by DIRECPATH)
    ElmaH's Picture   ElmaH    0 Comments   Comments
  • DSL light constantly blinking, half page load



    I recently purchased a new router since my old one stopped working and now evert time that I try and get on the Internet I get half of a page loaded if one loads at all, pictures missing, and reading is impossible because I have to constantly keep reloading the pages sometimes it takes me reloading a page 6 times and then everything will come up but once I move to a new page the same thing happens again, the lights are constantly blinking all the time surfing the web is impossible and doing homework is even worse I can even look at examples because of this and I have been with ATT for... More...
    (Internet - Sponsored by DIRECPATH)
  • AT&T



    We signed up for AT&T phone and internet in August 2012, but after ordering we canceled the next day thinking we would stick would comcast. Three weeks later an AT&T tech came to our home and mad some changes to the phone box outside and we received the new u-verse modem the next day. We had to call Comcast to change was AT&T did. It took 2 months for AT&T to get their heads out of their asses and send us a return label. Now AT&T sends us a bill for $188 for service we never used and they say they have no record of UPS returning the modem. More...
    (Internet - Sponsored by DIRECPATH)
    Bosco1966's Picture   Bosco1966    0 Comments   Comments
  • Worst customer service and internet speed ever



    I have faced the worst dsl customer service ever, not once but always. When I took dsl service the customer care person assisted me in selecting a plan. She guided me wrong. She told that I will be charged 14.95$ a month as I already have wireless with at&t and If i do not order a modem I will not be in any contract. They told me speed upto 6mbps but provided less than 1.5mbps. I was charged 19.95$ and when I talked to customer care they told me that you need to have a phone connection for 14.95$ price that contradicts the statement of previous customer care person. I am not bothered... More...
    (Internet - Sponsored by DIRECPATH)
    gurdee's Picture   gurdee    0 Comments   Comments
  • AWFUL customer service, sub-par products.



    Nothing about AT&t "high speed" internet is fast. Not the customer support, and definitely not the internet service. We had AT&T dsl for 4 years because it was cheap, and we recently moved just a few blocks west of where we have been living, and thought it would be relatively simple to move service to our new apartment. Apparently not. We spent the week before our move talking in circles in different customer support phone and chat conversations. We were told they could NOT provide service at our new address. We were told they COULD provide service at our new... More...
    (Internet - Sponsored by DIRECPATH)
    daverdinj's Picture   daverdinj    1 Comments   Comments
  • Worst customer service



    Terrible customer service. Internet has been down numerous times and consequently, we have called AT&T many times -- their customer service is the worst. Regret the days that I have to call them. Have to wait minimum of 30-40 minutes on hold EACH time. When I finally reach them, they say I have 15 MBPS, when its actually no more than 2 or 3 mbps. Ridiculous. Just had a representative come to my house, say he was fixing the internet, worked for 30-40 minutes, and then just left without explaining anything. The Internet is down again. Pathetic service. More...
    (Internet - Sponsored by DIRECPATH)
    jasonw00's Picture   jasonw00    0 Comments   Comments
  • AT&T DSL Internet Shuts off at Night



    I had AT&T from May 2009 to about April 2011. From December 2010 thru the time we canceled we kept loosing DSL everynight from about 8:00PM till the early morning hours at about 5:00AM. Sometimes we would loose service in the evening as early as 6:00PM and as late as 11:00pm and sometimes it would come back on the next morning as late as 9:00AM. I wasn't too happy about the service as we had every AT&T Tech at our home everyday, they even stayed at our house till 11:00PM at night monitoring the situation. They tried everything but nothing was wrong on their side and they... More...
    (Internet - Sponsored by DIRECPATH)
    kute1966's Picture   kute1966    0 Comments   Comments
  • ATT wants customers to switch to U-verse



    Aound July 1,2012 I started to investagate the idea of disconnecting my landline phone.I have been with ATT since 2008.Where I live their isnt a big choice of providers.I have had the regular problems with them like wrong billing amounts and customer service reps. lying too me(with I would catch them doing & would get credit on my bill) with is good for me! I wanted to drop my landline and just have DSL(Express).I need to lower my bills & quaiftly for a free cell phone(low income)with 250 mins.I talked with Att Retentions about my internet, the price & my landline which are... More...
    (Internet - Sponsored by DIRECPATH)
    fjoe1957's Picture   fjoe1957    1 Comments   Comments
  • ATT misleads and waste time of loyal customers



    Do not speak with Casey, Karn or live chat with Ashley at ATT! In my opinion they are all incompetent. What an absolute waste of time!!! Have been with ATT for a very long time. My current contract is about to end and I wanted to rollover my acct. Tried calling and was put on hold for over 18 minutes. Gave up and tried emailing directly. Never received a response. Saw ATT "Live Chat" and asked if I could be helped. Was assured I could rollover my account if I filled out another application and credit check. 67 minutes. Received emails acknowledging my application.... More...
    (Internet - Sponsored by DIRECPATH)
    PointTaken's Picture   PointTaken    0 Comments   Comments
  • AT&T the worst service ever!



    STOP AT&T! Share this if you have/had service from AT&T and they ripped you off! Overbilling, bad service/no service, technician doesnt show up, supervisor laughs in your face, etc. Their terms and conditions even doesnt contain anything about what happens if you dont have service or you have bad service. The whole BS is all about you have to pay. Warn your friends and family not to have their insane %u201Eservice%u201D. Forward this to people who can change the laws and make it stricter for companies like AT&T! If nobody will buy their service they will go bankrupcy instead of... More...
    (Internet - Sponsored by DIRECPATH)
    ATTripoff's Picture   ATTripoff    1 Comments   Comments
  • Att home service n Uverse service



    Have been an SBC / ATT customer for over 17 yrs. Have had analog home phone and DSL internet for this long with minimal problems. When I was trying to get their advertised specials they did not disclose all the information. They only told me enough to get me to switch over without giving me all the details and information. About the additiona fees, about not willing to combine certain services because they are doing away with them eventually charging the consumer more money. Now i have two sparate bills for home phone and internet. they cannot combine the two because one is analog... More...
    (Internet - Sponsored by DIRECPATH)
  • Loosing connection and my patience!



    So as with the majority of reviews on here, i too have lost connection more times then i can count. i am so fed up with rebooting my router its not even funny. Then when you call AT&T they say they could check the outside but i would have to pay a ridiculous fee to have someone check the inside, which we did. Of course that didn't help, because i am still having issues. I have a friend who "borrows" internet from someone in the neighborhood and her service works way better than AT&T if that tell you anything. I am seriously considering switching to Insight, not only... More...
    (Internet - Sponsored by DIRECPATH)
    liebling1985's Picture   liebling1985    0 Comments   Comments
  • Unacceptable Charges



    I called U-verse today to cancel my service and I was told that I would be charged a $70.00 cancellation because I had agreed to a verbal contract over the phone, which I never at any point and time agreed to. I spoke with a Randy Middleton who said he was a supervisor, he refused to remove the charges. I have been an AT&T customer for over 20 years this is totally unacceptable. I need someone to contact me asap. My account number is #107925886. Please contact me as soon as possible. More...
    (Cable TV)
  • At&t DSL service is the worst, don't get it!!



    I have an account with them for the past year and a half, and in all this time I have to reboot the connection every 5-10 minutes, meaning I loose connection, i have called technical support and after hours they say they cant help me because is not something they can repair from their office, so they will have to come to inspect outside my apartment (which i have no control or anything to do with it) but they will change me $110 dollars which is the fee for WHAT EXACTLY??? only to come to check if THEIR wires are defective not even inside my house... well Im not willing to pay them form... More...
    (Repair Services)
    5656's Picture   5656    0 Comments   Comments
  • WORST SERVICE= AT&T



    Just like the majority of complaints, I too had the worst experience ever with AT&T. Fedup with TRYING to straighten the problems out with the custer service agents, I finally filed complaints with the Better Business Bureau. Within two days, I was contacted by AT&T in Atlanta where corporate headquarters are located. Less than three weeks later I received my first resolution to my satisfaction in the way of a refund for overcharges for Unlimited LD call plan/U-Verse internet. I wanted telephone service at $35 a mo. but the service agent recommended I also take the internet special... More...
    (Internet - Sponsored by DIRECPATH)
  • BEWARE of ATT DSL



    We had ATT DSL Service. The service was very slow and no functional. We complained to ATT and they said we can upgrade from basic to a "super fast" service. The rate would go up to $38/month plus we needed to buy a $106 modem. Service was frequently interrupted by "lost connection restart your browser" messages (approx every 20 min). This month the bill went up to $55 per month!!!! We called and ATT said, "Oh, that rate was for 6 month only". We asked, we did not know this and why did we buy a new modem? ATT REPLY, "SORRY THERE IS NOTHING WE CAN DO... More...
    (Internet - Sponsored by DIRECPATH)
    lestaab's Picture   lestaab    1 Comments   Comments
  • BillingBilling



    To whom it may concern, I'm writing regarding charges I received for internet services dating back to June 2011. I received a bill much higher than the advertised promotion. When I called AT&T I was informed that the bill was suppossed to be the promotion price. At that time, the sales rep informed me to.only pay $19.95, which I did boa debit. The following month, the exact same issue occurred. I called that month regarding the charges. I spoke with a different really, and he said that I was supposed to pay the full price. When I asked why, be informed me that someone should have... More...
    (Advertising)
    mwill's Picture   mwill    1 Comments   Comments

AT&T DSL Internet Reviews By Product


AT&T DSL Internet Comments


pissedoffatatt says: (1 month ago)
 0
We were looking for a internet service provider and decided on AT&T wireless DSL. We set up the time and date for the installer to come out and set it up, We got a cell phone call telling us he is knocking on our door, OOOps he is 25 miles away at the wrong address. so he shows up finally, Sets up the modem, Does not work, gets another one from his truck ok this time, The minute it was up and running he was out the door, service was up and down, never reliable, Then it quit all together. There was a technician in the neighborhood, he came and looked at it for us and said he opened a repair ticket for us, three weeks later still no repairmen. Called support and they told us its because they had discontinued the line. WTF. Remember when they went to the wrong address, ? Yes they had been using a different account number and terminated the wrong line. And to get it back up and running it would cost like thirty dollars more per month than what we had originally agreed to. They are completely inept, the left hand has no clue what the right hand is doing, I finally told them to come and pick up there equipment. I will be sure to let all my friends and family know that if they want lots of trouble with there internet to call AT&T.



durian1 says: (6 months ago)
 0
Utterly atrocious. Half the time my ability to even open a page on the internet (especially from Fridays through to Monday mornings) is non existent - today it took me 25 minutes to actually get this page here open and loaded fully. Generally speaking my speeds are slower than when I had dial up back in 2000. When my girlfriend spends a week here she often cannot get her computer to connect via my modem, radio shows we try to listen to together will be impossible to hook up to etc.

I complained to AT&T about this and was told they needed to send me a new modem/router as the one they had given me when I signed up 4 months earlier was obviously defective. The new modem solved the problem SOMEWHAT for about 3 weeks ("somewhat" basically equals she could hook back up to my router and get dial up speed connectivity and we were able to listen to one radio show with the connectivity only stopping every 10 minutes for a few minutes at a time instead of a near constant inability to connect for more than a few seconds at a time. The fact that this sort of crappy service is actually something I would consider an improvement ought to give you some idea of how atrocious things really are.

2 weeks ago I called them again after damn near a week of not only my internet barely working but now my phone also not working most of the time (which was causing me very serious problems with my job as I am expected to be reachable by phone from 7am until 1pm and as they could never reach me they were starting to call other people instead of me, thus causing me a lot of lost income). They told me they'd send a technician over. The technician looked at my equipment and said that everything was working but that the real problem was that their office was over 10.000 feet away from me and that AT&T was having major problems properly servicing people who did not have offices within 10.000 feet of their homes. That a huge number of customers south of the Ventura Freeway in my general area were having the exact same issues and there really was not anything that could be done unless AT&T built another office around here. I asked him why they did not tell me that they might not be able to provide the service I was paying them for efficiently as I might be outside of the optimum service area and he said I would need to call them and ask them.

So I am locked into a 1 year agreement with these thieves...

The best part is when my bill arrived a week ago AT&T tried to charge me over $100 for the defective modem of theirs that they had to replace (a charge I was never told about) and I had to call them to have that charge removed. SUPPOSEDLY they have still not - 2 months later - received their defective modem back from me (I used their box and their mailing label and dropped it off at a major US Post Office 3 days after I received the replacement). I wonder if next month's bill will include a charge for the technician - which would be another charge I would never havce been told about.

All in all: AT&T is a complete nightmare. Horrific service. The people one deals with on the phone are super nice and try to help as best as they can but AT&T themselves are obviously incapable of actually providing the service they are charging me for. Once my year is up all I can say is: Never again.



Robnlex65 says: (7 months ago)
 0
I been trying to get my DSL up and running for two weeks. First it wasn't AT&T's fault. Someone had removed our phone lines to my office so we scheduled to install a day later then the Modem never arrived. So we scheduled a different day. Then they sent the modem I ordered to the wrong State. I suggested that I would just get my own modem and get set up. I got the modem. It IS comparable. But unfortunately they moved my activation date. Now instead of getting on last night (or even today) it will be next Wednesday! I needed it in time for MEMORIAL DAY which is the day after tomorrow. This has destroyed my program! I am considering going to COMCAST!



Lothair says: (7 months ago)
 0
Have 3.0 for 4 years. After multiple complaints to at&t they sent 7 service techs out 2 were a no show. due to internet slow speeds and internet drops. They finally changed my profile to 10.0 due to being 3.4 miles from main box. so now im finally getting proper speed was getting AS LOW AS .4 DOWNLOAD SPEED. BUT HERE IS THE KICKER, Just got my bill in for this month now they switched me to a usage plan without my authorization and tripled my bill then have the balls to tell me that i have always been on a usage plan which is total bull crap. They have credited my bill back to 46.00 will see next month if still on this usage plan they swapped me to without any authorization i will have it shut off



Mskayla01 says: (10 months ago)
 0
BEWARE OF AT&T HIDDEN FEES
Be aware when speaking or ordering from AT&T DSL service. My internet wasn't working and I called in and was told my router wasn't working. I responded by saying I would go to the AT&T store or Staples/Office Depot. "Oh no," he replied "we can send you one the next day and better yet we can divide the payments into 10 tax free payments." Received a bill with a $30.00 restoral fee and a $19.95 shipping fee. Neither of these fees were disclosed to me when ordering. After disputing the bill I was told the restoral fee was because I had a interruption in service, I explained to them my service was interrupted due to being told I needed a new router. Nevertheless I disputed the fees and and had them removed and upon contacting them about the fees discovered that AT&T added a tax fee for a land line service. I haven't had a land line in over 5 years. BEWARE OF HIDDEN FEES BY AT&T



xibo says: (1 year ago)
 0
Just make sure to have a baseball bat handy.



dicksdan says: (2 years ago)
 0
we got same deal, my brother who works for said company and verizon, said not to install new router or tellatat about it. but he did because hes an idiot/my roomate ray nowik>.Phones dont ring fax doesnt work they lowered voltage from 36vdc to about 9-12vdc with balun they left old balun on top of outside unit xplained to my roomate about reversing wires.Iwasnt their gonna try phuck atat by the way tool needed to get in box license plate tool autozone



ralph64 says: (2 years ago)
 0
I have had nothing but trouble with this at&t internet wireless service since I was told it would be better to have wireless conection and could use it in any part of the house for an addishanle $10.00 a month by someone who claimed to be with At&t. I was able to use my laptop anywhere allready as long as I had the battery in!!!! 10-2-2012,



Shorty06lms says: (2 years ago)
 0
Where to begin? We just signed up with AT&T 2 months ago. First, we were mailed a defective modem. Then, the second modem we received had terrible connections, so on three different occasions a Technician had to be sent to the house. The first bill I received was OVER priced because we couldn't even utilize the internet the first month due to the modem defects. Now, the second bill I just received (which should have been my regular monthly internet payment of around $30.00) somehow turned into a $230 payment. This doesn't work for me, and it's unacceptable.



rampartone says: (3 years ago)
 0
DON'T be quick about getting ATT DSL. There download speeds might be as advertised BUT between all the advertising on their pages and the Yahoo browser every thing is very slow to load a new page. Yahoo browser when you click on a link half the time it says "sorry we can't find the page" but you click the browser BACK and click on the same link it finds the page. And as far as the advertising on ATT's pages that is one really pain in the A--. When the page is loading if you look on the bottom left you will see that it transfers to several different sites to collect these adds and display them. I think it is outrageous that when we pay for a service that we have to endure their advertising to the point that page loading time is slowed to 5-10 times longer.

Disgusted



jalpari284 says: (3 years ago)
 0
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marybrown says: (3 years ago)
 0
I guess I have selected a mind blowing and interesting blog. learn more about the recovery act



salenayoungs says: (3 years ago)
 0
The system works by using the same 3G wireless networks that high-end smart phones use to access internet services.

If you can get a cell phone reception, you can use our wireless internet system to meet all your rural broadband

needs. However, unlike standard cell phone signals, your data would be sent through an AAA remote server. These AAA

servers manage the internet traffic faster and more efficiently than cell phone carriers.
how broadband blue works



salenayoungs says: (3 years ago)
 0
The system works by using the same 3G wireless networks that high-end smart phones use to access internet services.

If you can get a cell phone reception, you can use our wireless internet system to meet all your rural broadband

needs. However, unlike standard cell phone signals, your data would be sent through an AAA remote server. These AAA

servers manage the internet traffic faster and more efficiently than cell phone carriers.
how broadband blue works



salenayoungs says: (3 years ago)
 0
The system works by using the same 3G wireless networks that high-end smart phones use to access internet services.

If you can get a cell phone reception, you can use our wireless internet system to meet all your rural broadband

needs. However, unlike standard cell phone signals, your data would be sent through an AAA remote server. These AAA

servers manage the internet traffic faster and more efficiently than cell phone carriers.
how broadband blue works



darkzero779 says: (3 years ago)
 0
im about to get it cut off if my family cant afford the internet, $40 more for mine to stay, and it goes high even we don't use them.i have internet and phone at home,
and my grandparents have it too, theirs is high, but mine been cheap,till now im about to have the same high bill problems like them...My grandmother argued with them about it,but no use,and she couldn't switch to a different one
cause we would have to change our phone number.
and we have it on our check and bills,thanks alot AT&T i just wanted to have internet in my own home without it causing such trouble for my poor family



pawshu says: (3 years ago)
 0
He tried to get me to a supervisor so I could make a complaint against the others, but ended up saying no one in authority was available. He took my name and contact number saying someone would contact me, but this is the next day at noon and no one has called. I think it is egregious that a public service company can get so big that it's only concern is profit by any means; that it fails to properly train and supervise it's public contact personnel; that they are so lacking in standards and discipline that the public contact personnel feel comfortable engaging in abusive and unprofessional behaviors; that they fail to immediately follow up on customer concerns. Bottom line, ATT has lost it's corporate mind and is fast losing it's corporate edge.



pawshu says: (3 years ago)
 0
I went on line to pay the ATT bill. I found the amount demanded by ATT to be grossly exaggerated with charges for a replacement modem b/c to two prior modems were defective. I called customer service to dispute the charges and have them adjusted. I spent nearly three hours talking to incompotent reps. Amy tried to force me to call tech services and argue with them about adjusting my bill. I was like, uh isn't that your job. She shuffled my call back into the cue and I had to start from square one. This time I got Shenika who had no clue how to approach the problem. She disconnected me on the pretense of transferring me to a more skilled CSR. I called in again. This time I got Michael. He was on verge of resolving the issue but kept putting me on hold to go somewhere for something unstated and once againg the call was disconnected without resolution. I called again. This time I got Jack. Jack talked to me like I was his child. Jack asked me the same questions I had answered on the several previous calls. I asked Jack why he did not simply read the notes and pick up where the others had left off. Jack said, "there are no notes from today's contacts or from the modem replacement contact". Jack proceeded, after putting me on hold serveral times, to adjust the bill and quoted me an adjusted amount that still sounded inflated. When I asked Jack to itemize to amounts that made up his quote Jack hung up on me and just left me holding the phone for over 20 minutes. I called again. This time I got A.J. who resolved the issue in a courteous manner in 10 minutes or less. He tried to get me to a supervisor so I could make a complaint against the others, but ended up say



wrinkles says: (3 years ago)
 0
Have tried unsuccessfully for one month to cancel my AT&T service, but it is impossible. Phone calls don't work, and letters don't work. Where is the PUC?



sreedhu says: (3 years ago)
 0
customer service call takes at least 45 minutes with no solution.. I hate it



Thatchemistkid says: (3 years ago)
 0
They give us shitty internet connections that drop 5 times an hour, tons of unfounded charges, consistently cancel appointments and on top of that are imposing a bandwidth cap on customers. They need to upgrade their equipment ,remove the bandwidth cap, give us the internet speeds that we signed up for, and stop dropping calls and internet at the convinence of their equipment and try to tell us it was something on our side. They are purposely dropping connections and phone calls because their equipment is crap.
on top of all this google is providing 100 mb/s light pipe for regular internet prices to select regions of the united states. Many internet companies are attempting to sueing the pants off of google trying to prevent them from providing this service to customers.
http://themoderatevoice.com/63158/fcc-to-propose-100mb-broadband-access/



EchoBravo says: (4 years ago)
 0
AT&T DSL Internet is less than zero. Connectivity is slow (1 MB/s vice the 6 MB/s that I paid for), and drops offline (flashing red light on 2Wire modem) hourly.

Tech support has been ineffective. Repairman was scheduled but didn't show up!

NEVER AGAIN!



keshnik says: (4 years ago)
 0
On the phone right now to cancel my account, been on hold for 45 mins..think they are bullshitting me, we will see what happens..



aalbro20 says: (4 years ago)
 0
AT&T made me get their primo internet to use wireless when I signed up last year. Service drops (especially since the Tornados here in AL) consistently but whenever I call to troubleshoot they blame Playstation or Netflix or ANYONE but themselves. They don't listen to my problems, tell me it's my modem (even my brand new modem is crap), and then they pretend like I must be insane because my line is fine.

One day someone told me how there were complaints in the area, then quickly backtracked and told me there were no outages in my area. I'm tired of being yanked around.



jnitro says: (4 years ago)
 0
Whatever you do, do NOT buy ATT Internet service for your home. Everybody on this post says the same thing and I will too. In the morning, it disconnects several times and hour, completely disrupting anything I was doing on the Internet. Then, if the phone rings, good luck, it disconects again and you have to wait again. Then if its not doing that, it is major slow, not even getting the speeds you paid for. Sometimes when I know it's slow I go to speedtest.net and it's barely getting 2mb! When I paid for "up to 5mb. Their techies just go over the same thing all the time, you know the drill, un plug it, wait 30 seconds then try it again. Or, they do stupid crap like asking you to make sure it's plugged in and then you have tell them over and over what lights are flashing- and then they repeat every word you say over and over. ATT has no business selling Internet access to anyone.



jnitro says: (4 years ago)
 0
Whatever you do, do NOT buy ATT Internet service for your home. Everybody on this post says the same thing and I will too. In the morning, it disconnects several times and hour, completely disrupting anything I was doing on the Internet. Then, if the phone rings, good luck, it disconects again and you have to wait again. Then if its not doing that, it is major slow, not even getting the speeds you paid for. Sometimes when I know it's slow I go to speedtest.net and it's barely getting 2mb! When I paid for "up to 5mb. Their techies just go over the same thing all the time, you know the drill, un plug it, wait 30 seconds then try it again. Or, they do stupid crap like asking you to make sure it's plugged in and then you have tell them over and over what lights are flashing- and then they repeat every word you say over and over. ATT has no business selling Internet access to anyone.



dcbohn says: (4 years ago)
 0
If I had a choice I would change. Support is a joke, but I do not have time enough to write about my all my experinces. AT&T's new billing web page has so many script errors it is as if it was written by college kids (high school kids would not stand for the errors). Obviously NO ONE at AT&T, ever tested the web page with script error reporting enabled…. On service there is no way to submit a trouble ticket except for online chat. My exp w/ online chat is that they check a database and if the db says it is right that is all they can do. How does one report an error on THEIR web page?



tanita says: (4 years ago)
 0
If att is not as great as they claim switch to Comcast Xfinity. Their service is great I strongly recomend it. I have Internet since 2005 and so far the service I have received has been very good. The costumer service is excellent too.



neanea123 says: (5 years ago)
 0
Geeeeeeeeeeeeesh
Thank God for EMMA!!! I could not get my internet up for nothing ...she did not say anything all the others said:
....from att tech support orange county california: I need to transfer you to customer service because I cant pull up your dry loop number in tech support only customer service can do that...
....from att customer service....I need to transfer you to tech support only they have the passoword you need to get your dry loop number...
....from att support survices....we dont do or know the information you need to get your DSL internet working...you need to call this number...(call the number only to hear...we cannot find land line numbers here)
and on and on .....3 hours later....

Hello att is this customer service ? Yes! I am EMMA how can I help YOU?...30 minutes later I WAS WIRELESS AND EMAILING...! On my laptop! On my couch!...WOW...EMMA and I went through a few misunderstandings on my part and resetting of pass codes and a few other IP addresses and then tech service connecting to my laptop and finally getting my GOOGLE PAGE! May God generously bless you Emma....:)



imorse says: (5 years ago)
 0
Very Bad! I have the Elite plan which is supposed to give me 6.0 down 768 up and i am only getting 2.81 down .64 up! I mean the customer service is a joke 9 to 5 weekdays only! everybody is at work at that time. I just ordered comcast high speed and can not wait for them to come to install it! Plus their customer service is very friendly and helpful!



unknown16 says: (5 years ago)
 0
Our at&t internet sucks it turns off every two seconds. We called them 5 times about it. and they just keep on saying there is something wrong with our modem we got a new modem 3 times and it still turns off we had a guy come out here twice and he says something is wrong with our lines and we get the lines fixed a week later and the internet still keeps turning off it seems at&t's motto is to spend more money.




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